Delivery of B&Q Gift Cards

  1. Working days are classed as Monday to Friday and exclude weekends and public holidays. Please note that all delivery dates are estimated and cannot be guaranteed.
  2. All physical Gift Card orders are sent by Royal Mail Special delivery and require a signature upon delivery. If there is no one available to sign for the delivery, a calling card will be left with instructions to either collect from the local depot or call the courier to arrange a re-delivery.
  3. Delivery is free of charge.
  4. Please note that we cannot guarantee delivery dates on weekends, Bank Holidays or to International addresses.
  5. Due to the high volume of orders at Christmas, we advise customers to order early for pre-Christmas delivery. A limited delivery service will be in operation in the week immediately after Christmas.
  6. We use Royal Mail for the majority of our deliveries but will use other services where appropriate.
  7. After placing your order you will receive a confirmation email that includes your order number. If you have a query, please call our distributors Voucher Express on 0371 200 0723 or email them at Their opening hours are Monday to Friday, 8:30am - 5:30pm. Please have your order number to hand.