Terms & Conditions of Sale/Gift Card Information

Sales of B&Q Gift Cards are made, managed and fulfilled by Voucher Express, as set out in more detail below.




Where can I spend my B&Q Gift Card ?

A Gift Card or eGift card can be used in full or part payment for; a. any products purchased from B&Q stores in the UK (excluding concessions and cafes) b. products purchased at www.diy.com excluding products ‘sold and shipped by verified sellers’ with the exception of the following type of card; any Gift Card or eGift card denominated in Euros (€) Any Decorating Card or Gift Card beginning with the following numbers 5045 0756 65** **** ***


What discount do you offer on business orders for Gift Cards & e-Gift cards?
We offer free delivery on all Business Gift Card orders placed on this website, and a 1% discount on orders totalling between £1,000 & £10,000. Please note that the minimum order value on this website is £1,000.
This site can process Gift Card & e-Gift Card orders up to the maximum value of £10,000. If you would like to order more than £10,000, please call B&Q directly on 0203 738 8724 or email them at services.giftcard.team@b-and-q.co.uk.

What is the helpline number for online Gift Card purchases?

With regards to B2B online purchases of B&Q Gift Cards, you can contact us via e-mail at bandqb2b@voucherexpress.co.uk call our helpline on 0371 200. Our opening hours are Monday to Friday, 8:30am – 5:30pm. If calling from overseas, please dial +44  (0)1765 647271. Please quote your order number when you contact us.


What will happen after I place my order online?

We will send you an e-mail to confirm that we received your order. Two days before your requested delivery date we will send you another e-mail informing you that your Gift Card has been dispatched. If we are not able to process your order, we will contact you by e-mail.


What are the payment methods online?

We accept VISA, Mastercard, American Express, Maestro cards, Google Pay, ApplePay & PayPal. Alternatively, you can choose to pay via Bank Transfer, a pro-forma invoice will be provided at the time of order. Orders will only be despatched with a cleared payment.  


What will appear on my credit card statement?

Your credit card statement will read "Voucher Express".


What do I do if I want to order a Gift Card over the value of £10,000 online?

To place an order please call 0203 738 8724 or email services.giftcard.team@b-and-q.co.uk


Can I send a personal message with the Gift Card?

Yes, you will be given the option to write a personal message before you purchase your Gift Card online.


Is there an expiry date on a Gift Card?

Gift Cards that have been purchased from this site will expire and any remaining value will be removed if the Gift Card is not used to make a purchase, top-up or balance enquiry during any period of five consecutive years.


Can I buy Gift Cards to re-sell?

No, re-sale of Gift Cards sold via this website is strictly prohibited. Please contact the corporate team via email at bandqb2b@voucherexpress.co.uk, so that they can take more details and obtain the necessary permissions. Please note also that the use of any B&Q imagery (including the logo) is prohibited unless you first obtain written permission from the corporate team.